Front Desk Receptionist Course @Ivory Tusk Lodge, Tzaneen - Tzaneen
Monday, 9 August 2021
Item details
City:
Tzaneen, Limpopo
Offer type:
Offer
Price:
R 1,500
Item description
Excellent Customer Service Starts with Great Training. The Front Office Department is one of the most Important Departments of the Hospitality Industry.
Excellent Front Desk will help increase your guest satisfaction and bring more business to your hotel, lodge or guest house, while a bad one can be costly for your business.
We are pleased to announce our 2-Day Intensive Front Desk Course to be held @ Ivory Tusk Lodge, Tzaneen on the 14 and 15 September 2021.
Course Content
You will learn the following:
•Telephone and Communication Skills
•How to Sell Rooms
•How to Sell Conference and Function Venues
•Selling With Finesse and Savoir Faire
•Handling Difficult Customers
•Dealing with VIP Guests
•Handling Guests' Special Requests
•Assertiveness
•Personal Presentation
•Attitude
•Maximizing Occupancy
•Social Media Marketing
•Cultivating Repeat Business
•Company Image
•Keeping other Departments Informed
•and many more other topics.
Book for Yourself or your Staff and Improve Efficiency and Occupancy.
Target Group
This Course is suitable for staff working in Hotels, Lodges, B&Bs, Guest Houses, Airbnb and other hospitality establishments.
•Front Desk Reception Staff
•Relief Staff
•Staff dealing with bookings
•B&B/ Guest house managers
•B&B/ Guest House Owners
•Front Office Supervisors
•Reservations
•Lodge managers, etc
•Staff you wish to promote to Front Office
Course Fee:
R1500 per person
Includes:
•Training Manual
•Certificate
•Lunch in both days
Book Now! Limited Space Available
All Covid_19 Regulations will Be Observed. I.e. Wearing of Masks, Temperature Checks, Sanitizing, Social Distancing, etc
Excellent Front Desk will help increase your guest satisfaction and bring more business to your hotel, lodge or guest house, while a bad one can be costly for your business.
We are pleased to announce our 2-Day Intensive Front Desk Course to be held @ Ivory Tusk Lodge, Tzaneen on the 14 and 15 September 2021.
Course Content
You will learn the following:
•Telephone and Communication Skills
•How to Sell Rooms
•How to Sell Conference and Function Venues
•Selling With Finesse and Savoir Faire
•Handling Difficult Customers
•Dealing with VIP Guests
•Handling Guests' Special Requests
•Assertiveness
•Personal Presentation
•Attitude
•Maximizing Occupancy
•Social Media Marketing
•Cultivating Repeat Business
•Company Image
•Keeping other Departments Informed
•and many more other topics.
Book for Yourself or your Staff and Improve Efficiency and Occupancy.
Target Group
This Course is suitable for staff working in Hotels, Lodges, B&Bs, Guest Houses, Airbnb and other hospitality establishments.
•Front Desk Reception Staff
•Relief Staff
•Staff dealing with bookings
•B&B/ Guest house managers
•B&B/ Guest House Owners
•Front Office Supervisors
•Reservations
•Lodge managers, etc
•Staff you wish to promote to Front Office
Course Fee:
R1500 per person
Includes:
•Training Manual
•Certificate
•Lunch in both days
Book Now! Limited Space Available
All Covid_19 Regulations will Be Observed. I.e. Wearing of Masks, Temperature Checks, Sanitizing, Social Distancing, etc
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